Contact Us | Help, Support and Useful Numbers (2023)

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Want to talk?

Our online shop is open with free next-working-day home delivery and for any questions about products. For help with anything else, take a look at our help and support pages, go to My O2, or choose a topic below.

Pay Monthly

You might be able to find you answer online. Take a look at our articles below to see if they can help.

Worried about paying your bill? Learn about payment support.​

Bill higher than expected? Read about what those extra charges might be.​

​Need to check your bill? Find out how to view your bill online.​

Looking for a new device?​ Browse Pay Monthly phones​

Want to see our sim only deals?​ Browse Pay Monthly sims

​For any other Pay Monthly questions, check our Pay Monthly help articles.​

We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your security answer before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question.

Customer ServiceNumberCharges
From your O2 mobile202Free
From a landline0344 809 0202Standard UK rate
From abroad+44 7860 980 202Free†
Opening times
Monday - Friday8am - 9pm
Saturday8am - 8pm
Sunday8am - 6pm
Platinum customers
Monday - Friday8am - 8pm
Saturday9am - 6pm
Sunday9am - 6pm
Upgrades
Monday - Friday8am - 8pm
Saturday8am - 8pm
Sunday8am - 6pm
Retention
Monday - Friday8am - 8pm
Saturday8am - 8pm
Sunday10am - 6pm

† Free from an O2 Pay Monthly mobile, other providers' charges may vary.

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You can call Marketing Interactive Voice Response 24/7, Monday to Sunday, to purchase more data and add Bolt Ons.

Marketing Interactive Voice ResponseNumberCharges
From your O2 mobile2202Free
Pay As You Go

You might be able to find you answer online. Take a look at our articles below to see if they can help.

​Want to keep an eye on your usage? See how to check your balance.​

Running low on credit? Find out how to top up your phone.​

Got a question about Big Bundles or UK & International Bundles? Read about Pay As You Go bundles.​

Want a new sim? Browse our Pay As You Go sims.​

For any other Pay As You Go questions, check our Pay As You Go help articles.

We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your security answer before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

You can set up your security answer online, before you speak to us. Just sign in to the My O2 app and go to Settings, then Security and Privacy, then Change security question.

Customer ServiceNumberCharges
From your O2 mobile4445Free
From a landline0344 8090222Standard UK rate
From abroad+44 7860 980 202Free†
Opening times
Monday - Friday8am - 9pm
Saturday8am - 8pm
Sunday8am - 6pm

You can call Marketing Interactive Voice Response 24/7, Monday to Sunday, to purchase more data and add Bolt Ons.

Marketing Interactive Voice ResponseNumberCharges
From your O2 mobile2202Free
Top-up serviceNumberCharges
From your O2 mobile4444Free
From a landline0345 6062277Standard UK rate
Opening times
Monday - Sunday24 hours
Upgrades and Retention
Monday - Friday8am - 8pm
Saturday8am - 8pm
Sunday10am - 6pm

* Calls are free to our customers when calling in the UK or when roaming in our Europe Zone.
† Free from an O2 Pay As You Go mobile, other providers’ charges may vary.

O2 Business

You might be able to find you answer online. Take a look at our articles below to see if they can help.

​We’re staying close to government advice, to do the right thing for business customers. Read our latest COVID-19 update.​

Got a question about O2 Business or your account?​ Browse our business help articles.​

​Looking to place an order?​ Visit our business shop.​

​Need to get in touch with O2 Business urgently? Find the right number to call.

We're always improving security. So we're introducing Automatic Security Verification software, to check we're talking to you. We'll ask you for your account password before you speak to us. And if you don't have one yet, or can't remember your answer, we'll help you set it up.

Business Customer ServiceNumberCharges
From your O2 mobile8002Free
From a landline0800 977 7337Free
From abroad+44 7860 980 202Free†
Opening times
Monday - Friday8am - 8pm
Saturday9am - 5pm
Sunday9am - 5pm
Online Business Customer ServiceNumberCharges
From your O2 mobile8002Free
From a landline0800 977 7027Free
From abroad+44 808 100 4439Free†
Opening times
Monday - Friday8am - 8pm
Saturday9am - 5pm
Sunday9am - 5pm
Enterprise Customer Service
Contact your account manager
If you are managed by a local partner please contact your partner

Limited service outside of these hours is available if you have lost or had your mobile phone stolen, or if you have a fault on your O2 landline.
† Free from an O2 Business mobile, other providers' charges may vary.

Broadband

Mobile Broadband Customer Service

If you’re an O2 mobile customer, please call your normal Customer Service number. You’ll find this in the Pay Monthly, Pay As You Go or Business sections above.

If you’re not an O2 Mobile customer, please choose one of the numbers below:

Pay Monthly Mobile Broadband: 0344 809 0202
Pay As You Go Mobile Broadband: 0344 8090 222
Business Mobile Broadband: 0800 977 7337

Joining O2

You might be able to find you answer online. Take a look at our articles below to see if they can help.

New to O2? Visit our shop.​

Already with O2? See your upgrade options.

Business customer? Visit our business shop.

O2 Consumer mobile phone salesNumberCharges
From any phone0800 081 0255Free
Opening times
Monday - Friday8am - 8pm
Weekend10am - 6pm
Sunday10am - 6pm
O2 Business salesNumberCharges
More than 10 phones0800 298 8848Free
Less than 10 phones0800 028 0202Free
Opening times
Monday - Friday9am - 5pm
O2 Travel Insurance

We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered. If you need medical assistance, or to make a claim, here are the numbers to use.

24-hour Emergency Services:

+44 20 8239 3902 when calling from outside the UK.

020 8239 3902 when calling from within the UK.

Claims:

0844 463 02 02 Lines open Monday-Friday, 8am-6pm.

If you have any questions about your policy, please call Customer Service: 0844 463 02 02. Lines open Monday-Friday, 9am-5pm.

Prefer to write to us?

Here’s the address, if you’d rather drop us a line:

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

Other ways to find answers

Not happy about something?

Tell us what's gone wrong and we'll try to make things better.
See how to make a complaint, or take a look at our Customer Complaints Code.

(Video) IT: How to Answer Helpdesk/IT Support Phone Calls? (Proper Etiquette)

FAQs

Is there a free phone number for O2? ›

How do I contact O2 Customer service by phone? ›

020 8239 3902 when calling from within the UK.

Is 202 an O2 number? ›

Please get in touch with our Business Customer Service to discuss your options. You can do this by dialling 202 from your O2 phone or using our Contact us page. We can make various adjustments to the way we communicate with you and how we provide your contract, mobile phone bill, and more.

Is there a free phone number service? ›

Apps That Give Out Free Phone Numbers

Google Voice is one example, but there are many others that will give you a real phone number to make and receive internet calls. For example, you can download the FreedomPop app, the TextNow app, or the TextFree app from their respective websites.

Is 0345 No free on O2? ›

When calling a 0345 number on O2 it is charged exactly the same as if you were phoning a number starting with 01 or 02. All phone numbers starting with 0345 are charged as part of all inclusive minutes on a contract or sim-only deal and are charged at 30 pence a minute if on Pay-As-You-Go.

Is 0344 free on O2? ›

Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowance on O2 tariffs.

Is 0333 number free from O2 mobile? ›

Calls to 0333 numbers from O2 are included in your monthly call allowance, so the time will be taken off the total amount of free minutes you have every month. If you are on a tariff that gives you unlimited minutes, this means that you will not have to pay anything for calling these numbers.

Can you live chat with O2? ›

You can send Chat Messaging when your device is connected to a wifi network, however you may experience issues if you're not in an area with mobile network coverage.

What phone code is 202? ›

The 202 area code serves the District of Columbia.

What does 202 mean in phone numbers? ›

202 area code - Get a Washington, DC local phone number.

Is 202 area code free? ›

Even with the implementation of ten-digit dialing in the Washington metro, much of the Washington area is a toll-free calling zone, one of the largest in the eastern United States, covering large portions of Virginia and Maryland.

How can I get 24/7 customer service? ›

How to Provide 24/7 Customer Support? (10 Tips)
  1. Understand the “Why” ...
  2. Strengthen Your Knowledge Base. ...
  3. Provide 24/7 Support With Chatbots. ...
  4. Provide Web Forms. ...
  5. Build a Community Forum. ...
  6. Keep Your Website Up to Date. ...
  7. Leverage Interactive Voice Response (IVR) Systems. ...
  8. Be Proactive on Social Media.
3 Apr 2020

How do I talk to a customer service representative? ›

Explain your problem to the agent.

Talk slowly and clearly. Don't make assumptions about what they know or don't know. Include specific examples about your issue. Ask them to restate your issue after you're done explaining it.

How can I call 411 for free? ›

Here's How to Get Free 411

But here's the good news: you can actually reach directory assistance for free. Just dial 1-800-FREE-411 (or 1-800-373-3411) from your phone instead.

How do I get free phone numbers? ›

  1. Google Voice.
  2. Textfree.
  3. Dingtone.
  4. TextMe.
  5. Flyp.
  6. Hushed.
  7. Sideline.
26 May 2022

Is 0800 numbers still free? ›

Is there a charge for 0800 numbers? Calls to numbers beginning 0800 and 0808 are free from all landlines and mobiles. Yep, free! However, numbers such as 0844, 0845, 0870 and 0871 are more costly to ring, whether you're calling from a landline or mobile.

Is 03456 free from mobile? ›

How much does it cost to call 0345 numbers on mobile? The cost of calling 0345 numbers – as well as all 03 numbers – is regulated by Ofcom. Legilsation states that 03 numbers should not be charged at anything more than the cost of a local call. This equates to the same cost as calling any 01 or 02 number.

How much does it cost to 0345 number? ›

Many organisations use 03 numbers as an alternative to more expensive 08 numbers. For example, many public sector bodies have moved from 0845 numbers to 0345. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines are typically charged up to 16p per minute.

Do you get charged for 0345 no? ›

The main benefit of using a 0345 number is that the cost of your call is usually the same as it would be when calling a landline 01 or 02 number, whether making the call from a landline or a mobile.

Is 0845 free from O2? ›

0845 numbers are classed as service numbers and although they won't usually be included in your inclusive minutes like 0800 numbers are, they won't cost anywhere near as 09 premium rate numbers cost.

What is this number 03448090202? ›

Hi Lisa 🙁 What number did you contact Sky on? Our number (0344 809 0202) is free to call from your O2 SIM. You're charged a 55p per minute access charge for calling premium-rate numbers. The company you're calling may also charge you a service charge, however, you'd need to query this with them directly.

Is 101 free on O2? ›

101 non-emergency calls are now free - O2 Community.

How much is it to call 03330 numbers? ›

0333 Numbers Are The Same Price to Call as Standard Landlines. The cost of calling an 0300, 0333 or 0345 number doesn't differ from what you would encounter when calling an 01 or 02 number.

Is an 0333 Tel no free? ›

A call to a 0333 number costs the same cost as a regular call to a landline or mobile home. All numbers begin with 03 being at the same speed as standard fixed network numbers starting with '01' or '02' loaded. If your fixed telephony offers include phone calls, calls to 0333 numbers will be included in the same way.

How much does it cost to ring 0333 numbers? ›

An 0333 number is mainly used by large business organisations, government departments and by third party organisations such as charities. An 0333 number is now charged at the same rate as an 01 or 02 number and so will cost the same as calling a normal landline number.

Is O2 111 free? ›

All 080 numbers are now free and will not appear on your bill.
...
Free numbers.
999Emergency services
112Emergency services (Europe & many others)
111NHS 111 Service
080*Free Calls (all 080 free calls)
0800 1111ChildLine
16 more rows

What is a Chat message? ›

RCS, also known as Chat, is an enhanced messaging experience on Android devices that is an upgrade to simple text/SMS and is similar to iMessage or WhatsApp. Chat is enabled by Google's Android platform and is accessible using either Google's Android Messages app or Samsung's Messages app.

What does 773 stand for? ›

Area code 773 serves Chicago, Illinois, outside the Loop and the innermost neighborhoods.

What area code is 404 for cell phones? ›

Area code 404 is a telephone area code in the North American Numbering Plan (NANP) for Atlanta, Georgia and its closest suburbs. This comprises roughly the area encircled by Interstate 285. It is an enclave area code, surrounded by area code 770, which serves most of Atlanta's suburbs.

What area code is 443? ›

Area code 443 serves Eastern Maryland which consists of cities like Columbia, Glen Burnie, Ellicott City, and Dundalk. 443 is an overlay of area code 410.

What does 201 mean in phone number? ›

Area codes 201 and 551 are telephone area codes in the North American Numbering Plan in the U.S. State of New Jersey. Area code 201 was the area code assigned to the entire state of New Jersey in 1947, when the North American area code system was formulated.

What area code is 571? ›

Area code 571 covers a lot of space, including its major city, Arlington, VA, and its 238,643 residents. It touches 9 counties, including Fairfax, Prince William, Arlington, Loudoun, Alexandria, Manassas, Fairfax, Manassas Park, and Falls Church.

What area code is 917? ›

Area code 917 covers the five boroughs of New York City: The Bronx, Brooklyn, Manhattan, Queens, and Staten Island.

How do I find out whose phone number it is? ›

Whitepages.com is one of the most accurate options for landlines, but not all the information is free. Go to www.whitepages.com to see your options for a reverse address search or reverse lookup on a phone number. Addresses.com and Anywho.com are two other sites that do free reverse phone number searches for landlines.

What happens if you call the number in Stranger Things Season 4? ›

Surfer Boy Pizza is the company that stoner Argyle (played by Eduardo Franco) works for, and in the final episodes we see the number for the restaurant. Viewers who call the number (805-457-PIZZA) get to hear a special message from Argyle himself talking about a very specific pizza order.

What area code is 302? ›

Delaware area code 302 is one of the original area codes still in use today. It is the state's only area code, more than enough for Delaware's more than 400,000 households.

What is customer service hotline? ›

Customer Service Hotline means the telephone service facility made available by us for the provision of Services and related information.

How can I get customer service fast? ›

9 lessons we've learned about providing fast customer service
  1. Self-service is key. ...
  2. Be there when you're needed. ...
  3. Hold the phone. ...
  4. Auto-reply, then human reply. ...
  5. Don't wait until you're asked. ...
  6. Empathy is everything. ...
  7. Expect the unexpected. ...
  8. LOUD SHOUTYCAPS DO NOT CORRELATE TO URGENCY!!!!
13 Jun 2022

What else can you call customer service? ›

Terminology. Today, we have dozens of terms for this basic idea, including customer support, customer care, client relations, and support service. Most of these are fairly interchangeable. Again, it's all just another way to say customer service.

What is customer service chat? ›

Live chat is one of the popular channels used for sales and customer service over businesses across all sizes and industries. But how do you know if your sales and support team are having better conversations? The answer is: Deliver consistent experience with the use of the right live chat scripts.

What are the 5 good customer service? ›

10 ways to deliver great customer service
  • Know your product. ...
  • Maintain a positive attitude. ...
  • Creatively problem-solve. ...
  • Respond quickly. ...
  • Personalize your service. ...
  • Help customers help themselves. ...
  • Focus support on the customer. ...
  • Actively listen.
20 Nov 2022

Is 0344 a free number on O2? ›

Calls to 03 numbers will cost the same as other standard fixed line numbers (starting 01 or 02) and are included as part of any inclusive or free minutes allowance on O2 tariffs.

Is 0344 a free number? ›

Numbers starting with 03

Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.

Is O2 101 free? ›

101 non-emergency calls are now free - O2 Community.

Is 0333 free on O2? ›

Calls to 0333 numbers from O2 are included in your monthly call allowance, so the time will be taken off the total amount of free minutes you have every month. If you are on a tariff that gives you unlimited minutes, this means that you will not have to pay anything for calling these numbers.

Are 0345 numbers free? ›

The main benefit of using a 0345 number is that the cost of your call is usually the same as it would be when calling a landline 01 or 02 number, whether making the call from a landline or a mobile.

Are 0345 numbers free on o3? ›

When making a call to business 0345 numbers it is included in contract minutes that are provided by Three mobile, essentially, all numbers starting with 03 are charged the same as number starting with 01 and 02.

Do I get charged for 0300 numbers? ›

0300 numbers were introduced by Ofcom as an alternative number for organisations, who wish to offer their consumers a single, trusted point of contact. The cost of calling 0300 numbers is the same as calling a standard landline number, be it from a landline or mobile.

How much does a 0300 number cost? ›

It doesn't cost you any more to call an 0300 number than an 01 or 02 number. Phone companies have to include calls to 0300 numbers in any deals, packages, or bundles that also include calls to local landline numbers.

Are 0845 numbers free? ›

The cost of calling 0843, 0844 and 0845 numbers is made up of two parts: an access charge going to your phone company, and a service charge set by the organisation you are calling. The service charge for calls to 084 numbers is between 0p and 7p per minute.

Do I get charged for 0333 numbers? ›

0333 Numbers Are The Same Price to Call as Standard Landlines. The cost of calling an 0300, 0333 or 0345 number doesn't differ from what you would encounter when calling an 01 or 02 number. The only significant difference between 03xx numbers and 01/02 numbers is the fact that 03 numbers are non-geographic.

What is a 0330 number? ›

What are 0330 Numbers? 0330 numbers are non-geographic phone numbers. This means they are not associated with a particular region or city. They are typically used by businesses as a nationwide number rather than a local one.

What is an 0845 number? ›

An 0845 number is pretty much the opposite of an 0800 freephone number. Why? 0845 numbers are inbound-only. Otherwise known as “service numbers” or “business rate numbers”, these types of numbers incur more than one fee for a caller. The first fee is a standard connection fee paid to the phone provider.

Does 02 have congestion charge? ›

The O2 is signposted from the M25, the A2 and A20 (from the South East), and the M11 (from the North). Use our postcode for route planners. And if you need a junction, use Millennium Way or Edmund Halley Way. Outside the Congestion Charge zone, Inside the ULEZ charge zone.

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